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Privacy Policy

At Soudure J.M. Chantal inc., we place great importance on protecting the privacy of our users and respecting their personal information. In accordance with Quebec's Law 25 (An Act to Modernize Legislative Provisions Respecting the Protection of Personal Information), we are committed to ensuring the responsible and transparent management of the information we collect on our website.

This privacy policy aims to inform you about how we collect, use, disclose, and protect your personal information, as well as your rights regarding this information. By accessing our site and using our services, you agree to the practices described in this policy.

Person in charge of the protection of personal information

Alexandra Guimond-Fillion, the person responsible for the protection of personal information, is available to address any questions or concerns you may have regarding the following:

  • The confidentiality of your personal information
  • Access to our administrative documents and your personal information
  • Any questions related to the protection of your personal data

To contact her, please use the following email address: aguimond-fillion@jmchantal.ca

Collection of Personal Information

We collect the following personal information:

  • Last Name
  • First Name
  • Mailing Address
  • Postal Code
  • Email Address
  • Phone/Fax Number

The personal information we collect is gathered through the methods described below, in the sections titled "Forms and Methods of Collection" and following.

Forms and Methods of Collection

Your personal information is collected via the following forms:

  • Submission Form

We use the information collected for the following purposes:

  • Order follow-up
  • Contact
  • Website management

Log Files and Cookies

We collect certain information via cookies. This data mainly includes:

  • IP Address
  • Pages visited and requests
  • Connection date and time

The use of these files allows us to achieve the following objectives:

  • Service improvement
  • Website improvement
  • Statistical analysis

Disclosure of Personal Information

We do not share your personal information with third parties, except in the following cases:

  • When necessary to provide a requested service (such as a quote)
  • If legally required by a competent authority
  • If we believe in good faith that disclosure is necessary to protect our rights, your safety, or that of others

Retention of Personal Information

We retain personal information for as long as necessary to achieve the purposes for which it was collected, or for an additional period if permitted or required by applicable law. Your personal information is stored in Quebec.

Any personal information stored in our backup servers is destroyed in accordance with the lifecycle defined by our internal policies.

Right to Object and Withdraw

We are committed to providing you with the right to object and withdraw your personal information. The right to object allows you to refuse the use of your personal information for specific purposes mentioned at the time of collection.

The right to withdraw allows you to request the deletion of your personal information, for example, from a mailing list.

Right of Access, Rectification, and Deletion

We are committed to granting individuals the right of access and rectification, allowing them to consult, modify, or delete information concerning them.

This right must be exercised in writing by sending a request to: aguimond-fillion@jmchantal.ca.

Security

The personal information we collect is kept in a secure environment. Our employees are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL (Secure Sockets Layer) Protocol
  • Data backup
  • Username/password
  • Firewalls

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the security of your transactions. However, since no mechanism offers maximum security, a certain level of risk is always present when using the internet to transmit personal information.

Last updated: September 5, 2024